At UNMUTE, every order is made with care. Please read our policy before placing your order.
1. Damaged, Defective, Misprinted or Incorrect Products
If you receive a product that is damaged, defective, misprinted, or different from the item you ordered, contact us within 7 days of delivery.
To help us review your claim, please provide:
- Your order number.
- Clear photos of the product and the issue.
- An unboxing video showing the package and product.
- Photos of the original packaging.
Claims will be reviewed, and eligible cases may qualify for a replacement or refund, subject to verification and applicable law. Claims submitted after 7 days may not qualify for free resolution.
2. Returns for Size or Change of Mind
As our products are made to order, we do not accept returns or offer free exchanges for incorrect size selection, change of mind, or personal preference.
Please check the product description and size chart carefully before placing your order. Any size-related resolution, where available, may require a new order at the customer's expense.
3. Colour and Size Variations
Colours may appear slightly different due to screen settings, lighting, and printing processes. Minor variations within normal production tolerances are not considered defects.
Apparel measurements may vary by approximately ±0.5 inches. This standard measurement tolerance alone does not qualify an item for a return or refund.
4. Order Cancellations
Orders may not be cancellable once processing or production has started. Contact us as soon as possible if you need assistance with an order.
5. Lost or Delayed Shipments
If your order appears lost or has an unusually long delivery delay, contact us with your order number. We will investigate the shipment and communicate the available resolution.
6. Refunds and Replacements
Once a claim has been reviewed and approved, we will communicate the resolution and applicable timeline. Refund processing and delivery of replacements may depend on verification, payment-provider processing, and shipping availability.
7. How to Contact Us
For return, refund, or replacement requests, please contact us through the Contact page on our website. Include your order number and supporting evidence so we can assist you.
UNMUTE — WEAR WHAT YOU FEEL.